Paws and Whiskers – Terms & Conditions

Welcome to Paws and Whiskers! By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully.

1. General Terms

These Terms & Conditions govern your use of our website and any purchases made from Paws and Whiskers.

We reserve the right to update or modify these terms at any time without prior notice.

By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian.

2. Product Information & Pricing

We strive to provide accurate product descriptions, but we do not guarantee that all details are error-free.

Prices are listed in New Zealand Dollars (NZD) and include GST where applicable.

We reserve the right to modify prices at any time without prior notice.

3. Orders & Payments

All orders are subject to availability and acceptance by Paws and Whiskers.

Full payment is required at the time of purchase. We accept major credit/debit cards and other secure payment methods.

In the event of a pricing or stock error, we reserve the right to cancel or adjust your order with prior notification.

4. Shipping & Delivery

We aim to process and dispatch orders as quickly as possible, with estimated delivery times provided at checkout.

Shipping times may vary due to supplier processing times and courier delays beyond our control.

Customers are responsible for providing accurate shipping information. Paws and Whiskers is not liable for orders lost due to incorrect addresses.

5. Returns & Refunds

Please refer to our Return & Refund Policy for details on eligible returns and refund processes.

We only accept returns for faulty, damaged, or incorrect items, in compliance with New Zealand’s Consumer Guarantees Act (CGA).

6. Consumer Rights & Liability

Paws and Whiskers operates in accordance with the Consumer Guarantees Act (CGA) and Fair Trading Act.

We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.

We do not guarantee that our website will be free of errors, viruses, or interruptions.

7. Intellectual Property

All website content, including logos, text, images, and designs, is the property of Paws and Whiskers and may not be copied or used without permission.

8. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which outlines how we collect, store, and protect your data.

9. Contact Information

For any questions about these Terms & Conditions, please contact us at [Your Contact Details].

Paws and Whiskers – Your Trusted Pet Store!