FAQs
Welcome to our FAQs page! Here you’ll find answers to common questions about our products, shipping, returns, and more. If you can’t find what you’re looking for, feel free to contact us at [PawsandWisker.co.nz].
1. Ordering & Payment
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.
Q: Can I cancel or change my order after placing it?
A: Orders can only be modified or canceled within 12 hours of purchase. After this timeframe, orders are processed and cannot be changed.
2. Shipping & Delivery
Q: How long does shipping take?
A: Estimated shipping times are:
New Zealand: 7-15 business days
Australia: 10-20 business days
International: 15-30 business days
Q: Do you offer tracking for orders?
A: Yes! Once your order has been shipped, you will receive an email with tracking details.
Q: Do you ship internationally?
A: Yes, we ship to select international locations. If your country is not listed at checkout, please contact us.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns for faulty, damaged, or incorrect items. Please refer to our Return Policy for more details.
Q: Can I return an item if I change my mind?
A: Unfortunately, we do not accept returns for change of mind purchases.
Q: How do I request a return?
A: Contact us within 48 hours of receiving your order with your order number and photos of the issue (if applicable).
4. Products & Stock
Q: Are your products suitable for all pets?
A: Our products are designed for cats and other small pets. Please check individual product descriptions for suitability.
Q: How do I know what size to order for my pet?
A: Each product page includes sizing information. If unsure, contact us for assistance.
5. Customer Support
Q: How can I contact Paws and Whiskers?
A: You can reach us via [Your Contact Details] or our contact form on the website.
Q: What are your customer support hours?
A: Our team is available Monday to Friday, 9 AM - 5 PM NZT. We aim to respond within 24-48 hours.
If you have any other questions, feel free to reach out!
Paws and Whiskers – Your Trusted Pet Store!