Refund policy

7-Day Return Policy

We accept return requests within 7 days after your order is delivered.

To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging. Proof of purchase is required.

To request a return, contact ashehan451@gmail.com before sending the item back. Returns sent without prior approval might not be accepted.

Customers are responsible for return-shipping costs when returning an item because of a change of mind. Original shipping charges are non-refundable.

If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos. We’ll review the issue and provide an appropriate resolution.

After an approved return is received and inspected, we’ll notify you whether the refund was approved. Approved refunds will be returned to the original payment method. Your bank or payment provider might require additional processing time.

Final-sale items and gift cards cannot be returned. Opened, used, or hygiene-sensitive pet-care products are not eligible for return.

For return questions, contact ashehan451@gmail.com.